andi flores
03:26 07 Feb 23
**Edit- I'm modifying this review because I was contacted by the senior loan officer, Nate, who apologized and worked to rectify our situation immediately. He validated our feelings about our experience and committed to ensuring we had what we needed moving forward. How a business handles a negative customer experience sometimes tells more than the good reviews. The follow-up was nothing short of exceptional, which I appreciate.I was recommended by a few local lenders in the area and called this one and my initial phone call was great. Michelle was super nice and I was instantly sold after the conversation and the personalized experience she said they could offer as a local lender. I communicated that we were looking for a pre-approval letter to put an offer on a home and was told to submit the application, agree to the credit check, and upload documentation. I promptly did so but after that felt the process was not as straightforward as communicated. The responses were slow, clipped, and impersonal. It felt like a bait and switch which is a little frustrating after agreeing to a credit check and choosing to move forward with them. We were also never asked the amount we were looking to get pre-approved for either which is perplexing to me as that seems like the most important question when requesting pre-approval... Maybe this was just an off day for them but did not leave a good impression when starting the home-buying process.
Annie Peters
21:00 23 Jan 23
Robby and his team are the best around! My husband and I worked directly with Michelle Cooper and her team (Karen Lorbacher, Kathy McGrath, Michelle Coppola), and we were so lucky. They kept us well informed and took such great care of us. Michelle even showed up to our closing appointment to give us hugs and congratulate us. We are so happy with the service they provided, and we would recommend them to everyone looking for a lender!
CS
00:21 30 Oct 21
A great family company! He worked out our mortgage and we are sooo happy in our new home!
Gavin Heymann
11:54 10 Jul 21
Robby and his team are second to none! We have worked with them several times in the past, but most recently we went from under contract to close in 32 days without a single hitch. This highly professional team is always pleasant, prompt,and responsive! We cannot recommend Robby Oakes Mortgage Team highly enough!
Michael Higgs
11:47 17 Mar 20
I can't say enough good things about Robby and his team. It took 17 days from the day I applied until I sit down at the closing table for a new purchase. They also got me a rate no one could touch. Would give 10 stars if I could.
Debbie Taylor
03:32 20 Jul 19
CIMG and Robby Oakes work with many of my clients to obtain financing for home purchases, they do an outstanding job and get rave reviews!